Privacy Policy

Lilay.co

At Lilay.co, we deeply value your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we handle it.

1. Who We Are

Lilay.co is a Netherlands-based company and is responsible for processing your personal data in accordance with this privacy statement.

Website: www.lilay.co

Email: info@lilay.co

2. What Personal Data We Collect

We collect your personal data when you use our website, make a purchase, or contact us. This may include:

• Full name
• Shipping and billing address
• Phone number
• Email address
• IP address
• Browsing behavior on our site
• Payment information (for orders)

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To fulfill your order and deliver products
• To send newsletters and promotional content (only with your consent)
• To contact you if necessary for customer service
• To analyze website traffic and improve our services
• To comply with legal obligations, such as tax reporting

4. Sharing Your Data with Third Parties

We only share your data with third parties when necessary, such as logistics providers or payment processors, or to comply with legal requirements. We ensure all external partners meet privacy and security standards through data processing agreements.

5. Cookies

Lilay.co uses functional, analytical, and potentially tracking cookies. On your first visit, we ask for consent to place cookies. You can adjust your cookie settings in your browser at any time.

6. Data Retention

We retain your personal data only as long as needed for the purposes listed above. For legal and administrative reasons, order and transaction data may be kept for up to 7 years.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Object to data processing
• Request data portability to another provider

To exercise these rights, please email info@lilay.co with a copy of your ID (please cover your photo and social security number for privacy). We will respond within four weeks.

8. Security

We take appropriate security measures to protect your data against unauthorized access, misuse, or disclosure. Our website uses SSL encryption to ensure secure data transmission.

9. Changes to This Policy

Lilay.co reserves the right to update this Privacy Policy. The most recent version will always be available at www.lilay.co/privacy.